Terms of Service

Code Chain Creations – FZCO Version 2.9 · Effective date: 13 November 2026 · Last updated: 12 November 2026

These Terms of Service (the "Terms") are an agreement between Code Chain Creations – FZCO, a free zone company licensed by the International Free Zone Authority (IFZA), licence no. 42369, Dubai Silicon Oasis, Dubai, United Arab Emirates ("CCC", "we", "us"), and the business that creates a workspace on our portal (the "Customer", "you").

You accept these Terms by ticking the acceptance box when you create your workspace, or by signing an order form that refers to them. The person who accepts confirms that they are authorised to bind the Customer.

Our Data Processing Agreement (the "DPA") and our Privacy Policy explain how personal data is handled. The DPA forms part of these Terms. Personal accounts for individuals are governed by our Terms for Personal Accounts, not by these Terms.

1. What we provide

1.1 The Portal. We provide access to our online software portal (the "Portal"). In the Portal, AI agents talk with you about your business and prepare summaries, cards, drafts, suggestions and workspace sections for you. To do this, the Portal sends your Users' messages and related workspace content to third-party artificial intelligence models (the "AI Providers"). We may add, replace or remove AI Providers, models and external services at our discretion; the current list is available on request (clause 6.3). The Portal returns the models' output (the "Output") to you. We do not review each Output before it is shown to you.

1.2 Current and planned functions. The Portal is under active development. Functions that are shown as "planned", "preview" or "coming soon" (for example, paid plans, connections to other services, voice input) are not available and are not part of these Terms until we release them. We do not promise that any planned function will be released, or by any date.

1.3 What we are not. We supply software only. We are not, and do not act as:

• (a) an employment, recruitment or mediation agency, or a supplier of temporary or outsourced workers;
• (b) an employer, agent or representative of you, your staff, your clients or any candidate;
• (c) an intermediary who brings parties together or negotiates on anyone's behalf;
• (d) an auditor or a provider of audit, accounting or assurance services;
• (e) a legal, tax, financial, HR or other professional adviser.

We do not contact your staff, candidates or counterparties in our own name. We do not keep a shared pool of candidates or contacts, and we do not make one customer's data available to another.

1.4 Registration and context. Business registration requires only the details described in the Privacy Policy. Agents may ask for personal or business context relevant to the task. CCC and its agents do not ask Users to send identity documents or their numbers, payment card or bank account details, passwords, PINs or one-time codes. If a task needs such information, the agent asks the User to complete that step personally outside the Portal, in the relevant service's secure interface.

2. Workspaces and Users

2.1 Business use only. You confirm that:

• (a) you are a company or other business, and you use the Portal for the purposes of that business, not as a consumer for personal use;
• (b) the details you give us are true, and you will keep them up to date. Before we offer you a paid plan we may ask for your trade licence number, country or emirate and VAT number;
• (c) the person who creates the workspace is at least 18 years old.

2.2 Users. You decide who in your organisation may use your workspace (the "Users") and what rights each of them has. You are responsible for your Users' acts, and for keeping log-in details and passwords secure. Tell us promptly if you suspect unauthorised access.

2.3 Your workspace. Your workspace stores your conversations with the AI agents, business cards, summaries, files and sections. You can use the export and deletion controls available in your workspace. For anything those controls do not cover, contact us and we will help.

2.4 DIFC. If your business is established in the Dubai International Financial Centre, you may not use functions that rank or assess candidates or employees until we confirm in writing that they meet the DIFC requirements for autonomous systems.

3. You decide and act

3.1 Suggestions only. Output is produced by AI models. It may be inaccurate, incomplete, out of date or biased, and it may sound more certain than it is. Output is not legal, tax, financial, HR, audit or other professional advice. You must check Output before relying on it. The Portal may show these points as short reminders or in a separate window. These Terms apply whether or not a reminder is shown.

3.2 Human decision. Every decision is made by a human on your side. This includes every decision to hire, reject, promote, discipline, pay, dismiss, adopt a policy, sign a contract, make a payment or send a message. The Portal does not make automated decisions with legal or similarly significant effects on any person, and you must not configure or use it to do so.

3.3 Your confirmation for external actions. The Portal performs an action outside the Portal only after a User confirms that action. Such actions include publishing a job advertisement, sending a message or e-mail, or sending an invitation. Each such action is performed in your name, under your brand and through your accounts, and is your action. We perform it only as your technical tool.

3.4 Your responsibility. You are solely responsible for:

• (a) your decisions and actions, including those taken on the basis of Output;
• (b) complying with the laws that apply to you, including labour law and the prohibition of discrimination in employment, data protection law (including notices to, and the rights of, your employees, candidates and contacts), marketing and communications rules, and tax law;
• (c) the content that you or your Users upload to, enter in or send through the Portal, and your right to use it.

3.5 People functions. If you use the Portal for matters concerning candidates or employees:

• (a) a qualified person on your side must review each AI suggestion in substance before any decision;
• (b) you must tell candidates and employees clearly that AI is used and that a person makes the decision. A template notice is available from us;
• (c) you must give them a way to ask for review by a person;
• (d) you must not ask the Portal to take into account race, colour, sex, religion, national or social origin, disability, age, marital status or any other characteristic protected by law;
• (e) you must not charge candidates any fee in connection with recruitment.

3.6 Payroll. The Portal may help you prepare payroll data. It does not make payments. You make all payments yourself through your own bank or payment system.

3.7 Messengers. The Portal may prepare drafts or send individual messages on the User's behalf through WhatsApp, Telegram or other messengers, only through a channel connected by the platform and on the User's instruction or under their recorded permission. The Portal does not carry out bulk messaging through messenger accounts. You are responsible for complying with the messengers' terms and with marketing rules.

4. Acceptable use

You must not, and must not allow anyone to, use the Portal:

• (a) in breach of any law, or to discriminate unlawfully against any person;
• (b) to process personal data without a lawful basis or a required notice;
• (c) to enter Sensitive Information (as defined in the Privacy Policy) unless this is necessary and lawful;
• (d) to send unsolicited marketing or spam;
• (e) to profile, monitor or assess people in an unlawful or covert way;
• (f) in breach of the usage policies of the AI Providers;
• (g) to obtain direct access to the AI models, to resell the Portal, or to build a competing product or train AI models;
• (h) to probe, overload or circumvent the security or usage limits of the Portal.

4A. Files and information you choose to send. We and our agents do not ask you to send identity documents or their numbers, payment card or bank account details, passwords, PINs or one-time codes. If you or your Users choose to send any file, image, document or information through the Portal or a chat, you do so on your own decision and responsibility. You confirm that you have the right to send it and that any person it concerns has been informed or has agreed where the law requires. You accept that it will be stored and processed as described in our Privacy Policy, including by our AI Providers. We may block or delete files that breach these Terms or the law, and we may scan files for security.

5. Fees

5.1 Current access. Self-service registration and preview access to the Portal are currently provided without charge. We do not take payment details at registration, and no subscription is purchased automatically. If you have a separate signed agreement with us, the fees and terms in that agreement apply.

5.2 Paid plans. When we introduce paid plans, the plan, price, billing period, VAT and refund terms will be shown to you before you buy, and you will pay only if you choose a paid plan. Fees will be payable in advance and will exclude VAT, which we add at the applicable rate (currently 5% for supplies treated as made in the UAE). We will issue a tax invoice for each payment.

5.3 Changes. We will tell you before any new charge or price change applies to you. If you do not agree, you may stop using the Portal or cancel before it takes effect, without charge.

6. Your data

6.1 Ownership. Data that you or your Users upload or enter, and Output generated for you ("Customer Data"), belong to you. You give us a limited right to use Customer Data only to provide, secure and support the Portal for you.

6.2 No other use. Except for the review and analysis described in clause 6.6, we do not use Customer Data for our own purposes. We do not sell it, and we do not ourselves train AI models on it. Use of data by AI Providers is described in clause 6.4.

6.3 Data processing. For personal data in Customer Data, you are the controller and we are your processor under the DPA. Data may be stored and processed outside the UAE, including in Singapore, the United States, the European Union and other countries of our providers. The current names and countries of our providers, the periods for keeping data and our security measures are available free of charge on request through the Contact form. We answer within 3 working days.

6.4 AI Providers. AI Providers process messages and Output under their own terms. If a function would send data to an AI Provider that may use it to train its models, we ask for separate consent first. AI Providers may keep data for safety, abuse monitoring or legal reasons, as described in their own policies. We cannot guarantee deletion of data held by an AI Provider within any particular period.

6.5 Export and deletion. You may use the export controls available in your workspace at any time, and ask us for help with anything they do not cover. If you close your workspace, you may ask for an export for a reasonable period. We then delete Customer Data in line with the DPA and our Privacy Policy, unless the law requires us to keep it or we need it to establish or defend a legal claim. You can also ask us to delete your workspace and everything in it earlier; we confirm deletion in writing.

6.6 Review and analysis of conversations and data. Not every conversation is read. When needed, to provide and support the Portal, solve problems and improve the quality of the work and of the interaction with the agents, your company's management may review conversations with the AI agents, including those of your employees, and CCC's authorised staff may access and analyse Customer Data, including conversations and personal data, also with CCC's internal AI tools. Anything we learn is used for other customers only in anonymised form. Your Users accept this in the Portal Access Agreement when they first enter the Portal. A User who does not accept, or withdraws, cannot use the chat with the agents. You are responsible for your management's use of what it reads, including under clauses 3.2 and 3.4(b). Our staff are bound by confidentiality, and we do not sell this data.

7. Our software

The Portal, its software, design, agents and documentation are owned by CCC or its licensors. We grant you a non-exclusive, non-transferable right for your Users to use the Portal for your business while these Terms apply. We may use feedback you give us to improve the Portal, provided it identifies no person and contains no Customer Data.

8. Availability

8.1 We aim to keep the Portal available and to fix faults within a reasonable time. While access is free of charge, the Portal is provided "as is" and "as available", without service levels.

8.2 The Portal depends on third parties, including AI Providers and hosting providers. We are not responsible for their interruptions that are beyond our reasonable control.

8.3 We do not promise that the Portal will be uninterrupted, error-free or completely secure, or that Output will be correct.

9. Changes

9.1 Portal. We may change or improve the Portal, including adding or removing functions. If we remove a core function of a paid plan during a paid period, you may cancel and receive a refund of the unused period.

9.2 Terms. We may change these Terms by telling you in the Portal or by e-mail. If you do not agree, you may stop using the Portal and close your workspace; if you have paid in advance, we refund the unused period. Adding or replacing a provider, model, service or function is not in itself a change to these Terms.

10. Suspension

We may suspend access, wholly or in part, if:

• (a) your use breaches clause 3.5 or 4, or creates a real risk to the security of the Portal, to other customers or to any person;
• (b) a payment for a paid plan remains outstanding 14 days after we notify you; or
• (c) a court or competent authority requires it.

We tell you the reason in advance where we reasonably can, and we restore access promptly once the reason is removed. Suspension is limited to what is needed.

11. Term and termination

11.1 These Terms apply from acceptance until your workspace is closed.

11.2 You may close your workspace at any time.

11.3 Either party may terminate by notice if the other materially breaches these Terms and does not remedy the breach within 30 days after notice.

11.4 We may end free access for all or some customers by telling you in the Portal or by e-mail. We may end a paid plan for convenience by giving at least 60 days' notice and refunding the unused period.

11.5 Clauses 6.5, 7, 12, 13, 14, 15 and 16 survive termination.

12. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for these Terms. This does not apply to information that is public, already known to the recipient, independently developed, or that must be disclosed by law or by a competent authority (with notice to the other party where lawful).

13. Indemnity

You will compensate CCC for losses, fines, claims and reasonable costs (including legal fees) arising from:

• (a) your decisions and actions, and those of your Users, including decisions taken on the basis of Output;
• (b) Customer Data, including Sensitive Information or data about other people that you or your Users choose to send, and a claim that you had no right to upload or process it or failed to give a required notice;
• (c) messages, advertisements and other content sent in your name through the Portal;
• (d) your breach of clause 3.4, 3.5 or 4, or of applicable law.

This clause does not apply to the extent the loss was caused by CCC's breach of these Terms or the DPA, or by CCC's fraud, wilful misconduct or gross negligence.

14. Limitation of liability

14.1 Excluded losses. Neither party is liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.

14.2 Cap. CCC's total liability arising from these Terms in any 12-month period is limited to the greater of (a) the fees you paid in the 12 months before the event giving rise to the claim and (b) USD 100.

14.3 Exceptions. Clauses 14.1 and 14.2 do not limit:

• (a) liability for fraud, wilful misconduct or gross negligence;
• (b) your obligations under clause 13;
• (c) any liability that cannot be limited under applicable law.

14.4 Output. We are not responsible for the content of Output or for decisions taken on it, because you make every decision under clause 3. This does not relieve us of our duty to provide the Portal with reasonable skill and care, or of our liability for our breach of these Terms or the DPA.

14.5 Mandatory law. If a mandatory consumer protection or other law applies to you despite clause 2.1, nothing in these Terms limits any right you have under that law.

15. Law and disputes

15.1 These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

15.2 Before starting proceedings, the parties will try in good faith to settle a dispute within 30 days after written notice.

15.3 The parties submit to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre.

16. General

16.1 Language. These Terms, the DPA and our Privacy Policy are made in English. We publish Russian and Ukrainian translations for convenience and provide an Arabic translation on request. Acceptance is recorded against the English version. If the versions conflict, the English version prevails, unless the law requires otherwise.

16.2 Electronic acceptance. These Terms are concluded electronically. We keep a record of the account and workspace, the versions of the documents accepted with their digital fingerprints, the date and time, and technical data that helps prove the acceptance. That record is evidence of acceptance.

16.3 Signing for CCC. Any document signed for CCC is signed "for and on behalf of Code Chain Creations – FZCO" by an authorised signatory.

16.4 Assignment. Neither party may transfer these Terms without the other's consent, except to a successor of its whole business, with notice.

16.5 Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.

16.6 Notices. We send notices to the e-mail address of your workspace owner, if you have given one, or in the Portal. You send notices through the Contact form on our website.

16.7 Entire agreement. These Terms, the Portal Access Agreement, the DPA and any order form are the entire agreement for self-service use of the Portal. If you have a separate signed agreement with us, that agreement prevails over these Terms and the DPA. Otherwise, if they conflict, the order form prevails, then the DPA (for personal data), then the Portal Access Agreement, then these Terms.

16.8 Severability. If any provision is invalid, the rest remains in force, and the invalid provision is replaced by a valid one closest to its purpose.

16.9 No personal claims. Any claim under these Terms is made only against CCC, and not personally against its shareholders, managers, employees or contractors. This does not apply to fraud, gross negligence, a harmful act for which the law does not allow liability to be excluded, or any other liability that cannot be excluded by law.